Customer service is the set of strategies that a company develops to manage its relationship with its customers. It is the way in which it establishes the communication link with the aim of strengthening the commercial relationship Roles and Skills .
Knowing what a customer service representative does is essential to understanding the company’s relationship with consumers and how these interactions can be improv.
The main objective of a professional working in the customer service area is to ensure customer satisfaction . After all, this sector is the point of contact between the customer and the company, and the way in which the customer service agent makes this contact is fundamental.
Customer service responsibilities and activities include:
inform about products and services
receive requests, questions, complaints and suggestions from consumers;
provide specializ technical assistance;
provide guidance on the use of products and services.
In general, what a customer service representative does is ensure a positive experience in each of the interactions between consumers and the company.
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A customer service agent is an intermiary between the consumer and the company . Whether in person, by phone or virtually, agents are responsible for customer service activities, whether at the first level of service or by referring the matter to specializ departments.
Customer strategic sales plan: 5 steps to develop and implement it in your company service roles require skills and qualities relat to communication, emotional intelligence and other soft skills that are crucial for successful interaction—closing a sale, solving a problem or dealing with an angry customer.
The key skills in customer support are
Communication
A customer service agent must know how to express themselves clearly, whether orally or in writing.
You must cultivate the ability to put yourself in the customer’s shoes to better understand their nes and have a friendly attitude.
A good customer service agent is ao lists ready to listen carefully to customers’ queries and complaints.
Patience
Often, especially when dealing with dissatisfi customers. It will be necessary to remain calm in order to find a satisfactory solution.
Discover 5 tips for dealing with an angry customer .
Curiosity
Professionals in this field ne Roles and Skills to deal with new technologies. The use of software and other tools makes customer service activities more efficient. Therefore.