Offering a high-value customer service will allow you to better connect with your customers and reinforce their commitment to the company . This not only helps you work on their loyalty, but it also motivates them to communicate with you and give you feedback with which you can improve your service even more Customer Service.
Offering the best customer service goes hand in hand with knowing and applying your customer service values. When these principles achieve customer satisfaction, you get a favorable return for your company,
which can be summarized in the following benefits
When you offer the best customer service, you increase the chances that people will develop loyalty, buy from you again, and recommend you to their community — 70 % of customers surveyed for a study said they become cambodia telegram phone number list loyal to companies that provide them with a positive experience .
Good experiences drive loyalty. Bad experiences Customer Service destroy it. In fact, 1 in 3 customers will leave a what is it, what is it used for and what are the types of benchmarking? company they love after just one negative experience . So the value of service takes on new meaning and becomes a business requirement.
Do you want to understand how customer loyalty can turn your business performance around? Read: Customer loyalty: 4 characteristics of a loyal customer .
According to Bain & Company
companies that provide customers with an excellent customer experience – based on their customer service values – see their revenues grow between 4% and 8% above the market .
Why is this? Simple: existing customers are 50% more willing to buy new products and spend 31% more when compared to new customers. Taking care of the value of your service directly impacts your business results, since america email list retaining customers costs less – approximately 5 times less – and provides greater benefits than acquiring customers.
Acquisition of brand ambassadors
There are many types of clients and their characteristics , however, there are some that are essential for your business: brand ambassadors , those consumers Customer Service who are willing to speak positively on behalf of your business and recommend you to their friends, family and acquaintances.